Event Ticketing Platform FAQs

This document answers frequently asked questions about the torcher experience tickets' purchasing, ticket
delivery, redemption, and event access process. It serves as a guide for both event attendees and staff.

Payment failures usually occur due to insufficient funds, incorrect PIN, network issues, or temporary payment provider disruptions, and attendees are advised to retry or use an alternative payment method.

If payment was successful but no ticket was received, attendees should wait a few minutes and contact support with their transaction reference if the ticket does not arrive.

Yes, tickets can be purchased using any supported mobile money wallet or bank card as long as the payment is authorised by the payer.

Tickets are delivered digitally via SMS or email.

Delay in network might cause sms to delay so you can dial *714*2026# and select option 5 to view your ticket(s) or visit- https://events.burnitonmusicgroup.com/tickets.

Yes, you can dial *714*2026# and select option 5 to view your ticket(s) or visit- https://events.burnitonmusicgroup.com/tickets.

Yes, screenshots are accepted as long as the QR code or ticket ID is clearly visible and unaltered.

No, each ticket is valid for one entry only and becomes invalid once it has been scanned.

Yes, attendee can check-in during the period of the event.

Yes, tickets can be transferred but ensure the number you're sending the ticket to is correct since tickets transferred cannot be reversed.

No, there are no refunds for attendees who purchase tickets and are not able to attend the event.

Entry is based on the ticket's QR code or ID rather than the name.

Each ticket has a unique QR code and must be scanned individually for each attendee.

Yes, one person may present multiple tickets as long as each ticket is scanned separately and all attendees are present.

Genuine tickets are purchased through https://events.burnitonmusicgroup.com or *714*2026#.

Fake tickets will be rejected at entry and the platform is not responsible for tickets purchased from unauthorised sources.

No, internet access is not required as long as the ticket is already available on the attendee's device or a screenshot of the ticket is available to scan.